How To Try-On A Dress
1) Email the ID Number and Name of the item you would like to try-on to check availability.
2. Once you have been notified of the item’s availability, fill out and submit the Try-On Contract.
CLICK HERE TO SUBMIT CONTRACT!
NOTE: The try-on fee for two dresses is $50. Shipping cost will be charged separately and varies per your selected method of delivery.
NOTE: While in your possession, a security deposit will be held on your credit card for each dress you request. The security deposit is the full purchase price of the dress. It will be an authorization/hold on your credit card, NOT a sale.
Quick Links
- Do I have to pay a registration fee to try-on dresses?
- What is the fee for a try-on?
- Do you offer a professional discount on the try-on fee or shipping cost?
- Does the try-on fee go towards the rental fee or purchase price of the dress?
- What if I chose to pay my try-on fee with a check and it is returned due to insufficient funds?
- How long can I have a dress for a try-on?
- Do I receive the actual dress I see on the website for my try-on?
- Can I contact the owner of the dress I am trying on to ask questions about the dress?
- Are there any special instructions for trying on a dress?
- Can I remove the price tag during my try-on?
- Why do I see two charges on my credit card statement for a try-on?
- Why is a security deposit necessary?
- What does a forced charge mean?
- What if I am late returning a dress from a try-on?
- What if the dress I have for a try-on is lost or stolen?
- What if the dress I currently have reserved for a try-on is purchased?
- What if the owner of the dress I have under contract for try-on, wants it back before my reservation date?
- What if the member's registration of a dress I want to reserve for a try-on expires before my event?
- How do I cancel my reservation for a try-on?
- Can I custom order a dress on your website?
- What does the height requirement mean?
Try-On FAQ
DO I HAVE TO PAY A REGISTRATION FEE TO TRY-ON DRESSES?
No, you pay a registration fee to submit dresses to Encore Ballroom Couture for rental or purchase.
WHAT IS THE FEE FOR A TRY-ON?
The fee for a shipment of 1-2 dresses is $50.
DO YOU OFFER A PROFESSIONAL DISCOUNT ON THE TRY-ON FEE OR SHIPPING COST?
No, there is no discount offered.
DOES THE TRY-ON FEE GO TOWARDS THE RENTAL FEE OR PURCHASE PRICE OF THE DRESS?
No.
WHAT IF I CHOSE TO PAY MY TRY-ON FEE WITH A CHECK AND IT IS RETURNED DUE TO INSUFFICIENT FUNDS?
If your check is returned due to insufficient funds, there is a $75 fee. We will process this fee along with the $50 try-on fee, on the credit card you provided on your Try-On Contract.
NOTE: Your check must be received and clear our bank, prior to your dresses being shipped.
HOW LONG CAN I HAVE A DRESS FOR TRY-ON?
Dresses sent for try-on must be returned within 48 hrs of receiving them.
DO I RECEIVE THE ACTUAL DRESS I SEE ON THE WEBSITE FOR MY TRY-ON?
Yes, all of our dresses are one of a kind. Also, we never substitute dresses in at the last minute for other dresses. What you see and request online is the dress you will actually receive.
CAN I CONTACT THE OWNER OF THE DRESS I AM TRYING ON TO ASK QUESTIONS ABOUT THE DRESS?
Absolutely not! No personal information will be given out to any clients for any reason.
ARE THERE ANY SPECIAL INSTRUCTIONS FOR TRYING ON A DRESS?
- Wash your hands before touching the dresses! Please make sure your hands are free from makeup, gels, hairspray, food, lotions, and other oils that can stain the fabric of the dress.
- You must shower before putting the dress on! You can have sweat, perfumes, glitter, tanner, bronzer, makeup, deodorant, and lotions that can come off on the dress.
- Please do not spray any glitter, perfume, hairspray or other fragrances around or while trying on the dress.
- It is requested to help us maintain the strictest hygiene standards, that you wear panties while trying on the dress.
- Sit down to try the dress on, being careful with the heel of your shoe.
- Please be delicate with the dress while trying it on. If you are rough, stones can be knocked off.
- DO NOT DRYCLEAN OUR DRESSES FOR ANY REASON!
NOTE: If there are any stains on the dress, you will be held financially responsible for up to the full purchase price of the dress, which is listed on the website. If there is no purchase price listed, then you will be responsible for up to the full original retail price of the dress listed on the website. Assessment of the damage will be at the discretion of Encore Ballroom Couture.
CAN I REMOVE THE PRICE TAG DURING MY TRY-ON?
No, absolutely not. If the dress is returned with the tag detached, it leads us to believe you wore the dress for a show, competition or event.
WHY DO I SEE TWO CHARGES ON MY CREDIT STATEMENT FOR A TRY-ON?
The first transaction is the $50 try-on fee. The second charge is the shipping cost. We keep the transactions separate so they can be easily distinguished. You will be sent invoices and receipts for both.
WHY IS A SECURITY DEPOSIT NECESSARY?
The security deposit is to protect the financial investment for the owner of the dress. The purchase price listed on the website is the amount of the security deposit. If there is no purchase price listed, than the security deposit will be the original retail price.
The security deposit will be placed as an authorization/hold on your credit card prior to the dress being shipped and held until it is returned. If the authorization/hold is declined, you will be asked for an alternate method of payment before the dress will be shipped. If none is provided then the order is canceled. When the dress is returned, we will release the authorization/hold on your credit card. If for any reason the dress is not returned we will force the charge of the security deposit. A security deposit will be held for each dress in your possession.
WHAT DOES A FORCED CHARGE MEAN?
A forced charge makes an authorization/hold a sale.
WHAT IF I AM LATE RETURNING A DRESS FROM A TRY-ON?
Each day past the ship date a dress is not received, you will be charged $200 late fee per day, per dress for up to 7 days. After 7 days it will be treated as a purchase and you will not receive a refund of your try-on fee, or security deposit. We will also charge a 5% credit card processing fee to your security deposit/purchase. This will apply to each dress in the shipment.
WHAT IF THE DRESS I HAVE FOR A TRY-ON IS LOST OR STOLEN?
If the dress is lost or stolen while in your possession, it will be treated as a purchase and you will not receive a refund of your try-on fee, or security deposit. We will also charge a 5% credit card processing fee to your security deposit/purchase. This will apply to each dress in the shipment.
WHAT IF THE DRESS I CURRENTLY HAVE RESERVED FOR A TRY-ON IS PURCHASED?
The purchase will take priority. You will be notified immediately and have the option to choose a different dress.
WHAT IF THE OWNER OF THE DRESS I HAVE UNDER CONTRACT FOR TRY-ON, WANTS IT BACK BEFORE MY RESERVATION DATE?
The Try-On Contract will be void. You will be notified immediately and have the option to select a different dress or be refunded your try-on fee if already processed.
WHAT IF THE MEMBER’S REGISTRATION OF A DRESS I WANT TO RESERVE FOR A TRY-ON EXPIRES BEFORE MY EVENT?
If this situation arises, email any inquiries immediately. The owner of the dress will be notified, and we will look into the possibility of extending their registration.
HOW DO I CANCEL MY RESERVATION FOR A TRY-ON?
Email notification is required for all cancellations. If you cancel within 48 hours of your ship date for the try-on, then you will still be charged the full try-on fee
CAN I CUSTOM ORDER A DRESS ON YOUR WEBSITE?
No, we do not make dresses and do not accept any custom orders.
WHAT DOES THE HEIGHT REQUIREMENT MEAN?
It is a suggested height range for the dress as is. If you purchase the dress you can always add fabric or embellishments at the bottom of the dress to make it longer, or hem it to make it shorter. If you want to rent the dress, you are not allowed to make ANY changes to the dress.
